PRIVACY POLICY

Last Updated By May 08,2024

This Privacy Policy governs the manner in which Active Recharge collects, uses, maintains and discloses information collected from users (each, a "User") of the AllService Recharge website ("Site"). This privacy policy applies to the Site and all products and services offered by Active Recharge, such as when you:

  • Visit our website at https://allservicelive.com/, or any website of ours that link to this privacy notice
  • Download and use our mobile application (AllService), or any other application of ours that links to this privacy notice
Questions or concerns? Read this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services.


SUMMARY OF KEY POINTS

This summary provides key points from our privacy notice, but you can find out more details about any of these topics by clicking the links following each key points or by using our table of contents below to find the section you are looking for.

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Learn more about Personal information you disclose to us.

Do we process any sensitive personal information?We do not process sensitive personal information.

How do we process your information?We process your information to provide, improve, and administer our Services, communication with you, for security and frauds prevention,, and to comply with law. We may also process your information only when we have a valid legal reason to do so. Learn more about how we proccess your information.

TABLE OF CONTENT

  1. WHAT INFORMATION DO WE COLLECT?
  2. HOW WE USE COLLECTED INFORMATION?
  3. HOW DO WE PROCESS YOUR INFORMATION?
  4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
  5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGY?
  6. HOW LONG WE KEEP YOUR INFORMATION?
  7. HOW DO WE KEEP YOUR INFORMATION?
  8. WHAT ARE YOUR PRIVACY RIGHTS?
  9. DO WE MAKE UPDATE TO THIS NOTICE?
  10. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In Short: We Collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and features you use. We will collect personal identification information from Users only if they voluntarily submit such information to us. The personal information we collect may include the following:
  • Name
  • Phone Number
  • Email Address
  • UserName
  • Password
  • Contact Preferance
  • Contact or Authentication data
Sensitive Information. We do not process sensitive information

Application Data. If you use our applications(s), we also may collect the following information if you choose to provide us with access or permission:
  • Geolocation Information. We may request access or permission to track location-based information from your mobile device, either continuously or while you are using our mobile application(s), to provide certain location-based services. If you wish to change our access or permissions, you may do so in your device's settings.

  • Mobile Device Access. We may request access or permission to certain features from your mobile device, including your mobile device's calendar, contacts, sensors, sms messages, and other features. If you wish to change our access or permission, you may do so in your device's settings.

  • Mobile Device Data. If you are using our application(s), we may also collect information about the phone (such as your mobile device ID) and Internet Protocol (IP) address (or proxy server).

  • Push Notifications. We may request to send you push notifications regarding your account or certain features of the application(s). If you wish to opt out from receiving these types of communications, you may turn them off in your device's settings.

  • SMS PermissionOur application may request access to your SMS data. This access is necessary for OTP auto-fetch functionality, which enhances the login process by automatically retrieving OTPs sent via SMS. To achieve this, we utilize the RECEIVE_SMS permission to access incoming SMS messages containing OTPs. Please be assured that this access is solely for the purpose of enhancing your user experience and facilitating seamless authentication. We do not collect or store the content of your SMS messages for any other purpose.
This information is primarily needed to maintain the security and operation of our application(s), for troubleshooting, and for our internal analytics and reporting purposes.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Non-personal identification information. We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

2. HOW WE USE COLLECTED INFORMATION?

In Short: Active Recharge collects and utilizes users' personal information for these purposes:
  • Processing Payments: Active Recharge uses users' personal information provided during transactions solely to facilitate payment processing. This data is kept confidential and only shared with third parties when essential to complete the transaction.
  • Sending Periodic Emails: We may use the email address to respond to their inquiries, questions, and/or other requests.
3. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
  • To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.
4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We may share information in specific situations described in this section and/or with the following third parties.

We may need to share your personal information in the following situations:
  • We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGY?

In Short:  We may use cookies but we do not use other tracking technologies to collect and store your information.

Our Site may use "Cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

6. HOW LONG WE KEEP YOUR INFORMATION?

In Short:  We keep your information for as long as necessary to fullfill the purposes outlined in this privacy notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such legal requirements). No purpose in this notice will require us keeping your personal information for longer than the period of time in which users have an account with us.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

7. HOW DO WE KEEP YOUR INFORMATION?

In Short:  We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

8. WHAT ARE YOUR PRIVACY RIGHTS?

In Short:  You may review, change, or terminate your account at any time.

Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?"

However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

Account Information

If you would at any time like to review or change the information in your account or terminate your account, you can:
  • Contact us using the contact information provided.

  • Log in to your account settings and update your user account.

  • The password and PIN are updated by sending an OTP to the user. When the user confirms the OTP, they are able to make changes
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services.

9. DO WE MAKE UPDATE TO THIS NOTICE?

In Short:  Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

10. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

In Short:  Yes, we will update this notice as necessary to stay compliant with relevant laws.

If you have questions or comments about this notice, you may email us at AllServicerechargejpr@gmail.com or contact us by post at:

All Service Recharge
A 52 EVERIST COLONY, Lal KOTHI, TONK ROAD, JAIPUR RAJ 302018
Jaipur, Rajasthan
India